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Benton County Health Department
Mission
We protect and improve the health of underserved individuals and our community.
Vision
Engaged communities and blended services achieving better health.
Values
Innovation
- Monitoring health trends, policy, & evidence based best practices
- Using data & documented best practices as the basis for change at BHS
- Being flexible, responsive and adaptable to emerging trends
- Thinking “outside the box”
- Daring to take risks
- Engaging others in thinking through, modifying, and adapting new ideas
Client-centered
- Client may be individuals, families, groups, or the community as a whole
- Consistently demonstrate excellent customer service
- Begin where the client is and work in partnership with them to assess strengths, supports, and needs and assist them in accessing comprehensive services
- Demonstrate seamless delivery across services
- Clients will value our services
- The community as a client understands and values our work
Improving health
- Focus on vulnerable populations
- Prevention focus
- Impact all aspects of health including physical, mental, social, & environment
- Document improvements through identification & use of key indicators
- High quality services
- Support and promote the health of BHS staff
Multi-disciplinary teams
- Supporting training opportunities
- Encouraging staff to take personal responsibility in maintaining & growing their professional knowledge and experiences
- Valuing and building on staff strengths, experience, and expertise
- Empowering staff to actively contribute
- Fostering cohesion among team members through mutual respect and engagement
- Individuals accepting responsibility for the success of the team
- Staff valuing public service as a profession
- Demonstrating professionalism through communication and appearances (both personal and our work environment)
Partnerships
- A focus on timely, clear, and deliberate communication is required
- Integration of services is the highest level and occurs where appropriate
- Coordination among programs to make services easily accessible to clients is expected
- Cooperation to enhance the effectiveness of teammates is always supported
- Collaboration with internal & external partners to achieve a shared product is the ideal
- Partnerships are trustworthy and mutually beneficial
Diversity
- Developing and nurturing diversity in staff as reflected in several ways including; employing a broad range of health professions & expertise, recruiting & retaining culturally diverse, multi-lingual staff, & staff interactions with clients that are culturally appropriate
- Providing regular training on diversity
- Diversity is reflected in services through outreach to target populations, translated materials, interpreter availability, eliciting client input into the design & delivery of services, and interventions that are tailored to the unique needs of our clients
- Recognizing our responsibility to be strong advocates for our clients, particularly vulnerable populations
- Respect for the clients view of health which may be different than our own
Stewardship
- Being accountable to constituents
- Able to document effectiveness through key indicators and/or implementing strategies based on evidence based research
- Demonstrate efficiency in operations within the bounds of our resources
- Invest financial benefits gained toward the welfare of clients
- Accuracy & integrity of data
- Assure services provided address a documented community need
- Financial stability
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